According to Dutch law, you have 14 days to return your product. After cancelation, you have another 14 days to return the product(s). You will get the full order amount back, including shipping costs. Only the costs of the return shipping are for the customer.

When you're using your right te return products you should return the product completely with all accessories - if possible - in the original state and packaging to Bad Decision Works. Contact me for this thru johan@baddecison.works. I will then refund the order amount within 14 days after receiving the returned product(s) in good order.

Conditions

The return shipment needs to comply to these rules:

  • The products are not used and have no user marks or damages
  • The product is in the same state as it has arrived
  • The product is in the same packaging without any damages

Return exceptions

These products are exempted of returns

  • Custom-made products are not eligible for returns due to their personal nature.
  • Wheel spacers only get refunded partly (50%) due to the sensitivity of these products. During fitment and testing these spacers tend to get marked and/or damaged. Also, the studs and other fasteners are possibly dangerous to re-use (for example after over-torquing them) and need to be replaced before reselling. Therefor I can only refund 50% of these parts.

Return how-to

  1. Mail johan@baddecision.works with your order number and the product you'd like to return
  2. Send the product to return in the original packaging and insured to the return address below. Ask for a Track & Trace code when sending and mail this to me. 

Warranty

BDW's products are carefully made. Should it happen that something is wrong with the product, you are entitled to a new product or an adjustment/fix to the existing product within 2 months. Please send a clear photo with a description of what is going on to johan@baddecision.works and we will work out a solution.

Let op: veel producten zijn niet voor gebruik op de openbare weg en alleen te toegestaan op een circuit of privé terrein. Bij verkeerde montage of misbruik van het product vervalt de garantie.

Ruilen

Ruilen van een bestelling is helaas niet mogelijk. Retourneer je bestelling en plaats een nieuwe bestelling als je een ander product wilt ontvangen.

Beschadigd product

Elke bestelling wordt zorgvuldig ingepakt om beschadigingen tijdens de transport te voorkomen. Mochten er toch beschadigingen zijn dan kun je het beschadigde product uiteraard retourneren. Zo spoedig mogelijk wordt het product gerepareerd of een nieuw product verzonden. De verzendkosten worden terugbetaald via dezelfde wijze als waarop je betaald hebt (m.u.v. het over-frankeren van de zending, zoals bijvoorbeeld verzekerd of aangetekend).

Identiteit ondernemer
Naam ondernemer: Johan van Tongeren
Naam webwinkel: Bad Decision Works
E-mailadres: johan@baddecision.works
KvK nummer: 77154266
Btw-identificatienummer: 003155570B88

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